Currently, we are unable to process refunds or accept returns. However, please be aware that your right to cancel an order does not impact your consumer rights concerning any defective or incorrect products you may receive. If you happen to receive a defective or incorrect item, kindly reach out to us immediately at info@drinkloudbrew.com, providing your order number and a detailed description of the issue.

Risk of Loss:  Once you receive the products, the risk associated with them transfers to you or any designated recipient. Consequently, any loss of or damage to the products becomes your responsibility from that point onward, in relation to our mutual agreement.

 

Shipping Policy

Thank you for visiting and shopping at ​drinkloudbrew.com​. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Loud Brew​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Loud Brew is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.